Survey Prompts
| Opening spiel | Thank you for choosing {Clinic Name}! To help us improve please let us know about your experience. For the next 4 questions, on a scale from 1 to 5, where "5" is excellent and "1" is poor. |
| Q1 | How likely is it that you would recommend your medical provider to a friend or family member? |
| Q2 | Overall, how satisfied or dissatisfied were you with your last visit to our office? |
| Q3 | How easy or difficult was it to schedule your appointment at a time that was convenient for you? |
| Q4 | Overall, how do you rate the care you received from your provider? |
| Q5 | Is there anything we could have done to improve your last visit? |
Logic:
- A job on PrimasCX will pull all appointments in once per day.
- The pulled appointment will be checked-out status and last updated one day before the current date.
PrimasCX web: https://cx1.soundline.io/primascx
User: linkscope/***
Access Outreach Survey Application
- Navigate to Application→ Phone Call Campaign. Click the "ModMed Appt Survey" campaign name.
- Change the Test Phone Number
Trigger manually pull appointment from ModMed to PrimasCX
- Navigate to Configuration → General → Job Management.
- With the App name ModMed Application, click the "Scheduler Configuration" button, it will open the Scheduler ModMed Application.
- On the Scheduler ModMed Application page, click the edit button.
- Then click "Try" to pull appointments from ModMed to PrimasCX.
Survey Report
- Navigate to Report → Post Call Survey
- Select Survey Detailed Report
