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- Make a phone call to 714.274.7475 and press 1 so that the demo call waits in the queue.
- Make a demo phone call, press 2 for the first prompt, press 2 for the second prompt.
- Press 1 to accept the text message offer.
- A text message will be sent to the caller's phone number automatically. Reply text message with verification info below:
- Patient ID: H11110000
- Reason for contact: can be anything
- From the agent dashboard page, hang up the previous call, the agent phone will ring and a chat pop-up will show to the agent desktop.
Another pop-up will show in a new browser window to show the caller information. - Accept the incoming call from the agent web page and reply to the chat message.
- Hang up the call to complete the demo.
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- Make sure the agent 50021 is closed by clicking the Aux work button from the agent dashboard
- Place a phone call to 714.274.7475, press 2 for the first prompt, press 1 for the second prompt, and 1 for the third prompt to accept a callback.
- Continue, press 1 to accept the text message offer.
- A text message will be sent to the caller's phone number automatically. Reply text message with verification info below:
- Patient ID: H11110000
- Reason for contact: can be anything
- Open agent by click the Auto In button from the agent dashboard
- The system will callback to the customer and play IVR.
- Press 1 for the first prompt, press 1 for the second prompt.
- From the agent web page. make sure the agent phone is open. The agent phone will ring and a screen pop will show to the agent.
- Accept the incoming call from the agent web page. Now, the agent and the customer can talk on the phone and reply message on the chatbox.
- Hang up the call to complete the demo.
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