You must first create the application user who is capable of monitoring and controlling phones.
Navigate in Cisco Unified CM Administration web portal to the menu User Management -> Application User and click Add New button to create new user account.
In the list Available Devices select the devices, which state should be monitored by Primas CTI connector and click arrow V to move such devices to the list Controlled Devices.
In case of Extension Mobility, you can use CTI Controlled Device Profiles instead of Controlled Devices list.
In the section Permissions Information click the Add to Access Control Group button to select permissions for the application user.
In the new pop-up window select the following required options:
- Standard CTI Allow Control of All Devices
- Standard CTI Allow Control of Phones supporting Connected Xfer and conf
- Standard CTI Allow Control of Phones supporting Rollover Mode
- Standard CTI Enabled
Other options are not required.
Save the settings of new application user.