Queue information displays the information of calls that are waiting in the queue such as the total calls and the waiting time in queue.
Step-by-step guide
USE ONEPOP
This information is displayed below agent activities.
DON'T USE ONEPOP
This information is displayed as a small dialog at the bottom right corner when the call coming.
When the call end, it will be closed.
You may also want to use visual panels to communicate related information, tips or things users need to be aware of. |
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