This page helps the user to send a screen pop message with IVR data to Notifier/Web Notifier.
- Phone Number: Caller ID which initiated the call. This should be the caller's phone number
- DNIS: The internal number which caller will call to
- VDN: Agent VDN or Agent Queue number
- Extension: Agent extension which will answer the call
- IVR Data: Formatted data which IVR will insert to Primas CX server when the caller interacts with IVR. The data format is data_key1;data_value1;data_key2;data_value2
- Monitor checkbox: When users check Monitor and click Save button, the monitor function tells system to monitor every call. If there is a call which the caller ID is the "Phone Number", the system will insert sample data from "IVR data" for that call to display data on the screen pop.
Click on Primas Web Notifierat the top-right corner of the web browser toolbar, it will display the login screen.
Next, log in to Primas Web Notifier by entering Extension for 3 boxes: Username, Password, Extension (They are the required fields) and click Sign In or press Enter key.
Primas Web Notifier when login success.
From Primas Web Notifier, Click navigate to Setting.
After sending the screen pop successfully, the Send disconnected button will be displayed. You click on it to send the disconnect message to Notifier.
After sending the disconnect message successfully, the system will notify the successful disconnect, and this button change to the "Send Test Popup" button.
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