The Agent Extension is an Avaya Station ID (or Position ID). To add an agent extension into LinkScope Web Application.
Step-by-step guide
To add new an Agent Extension:
- While logged into LinkScopeWeb, navigate to the following: Configuration → Screen Pop→ Agent Extension.
- Click
 button, the Add popup is displayed.
- At the Add popup, you enter Extension, Phone Number and select Extension Type, Role, Registered(Y/N), Allow Remote Login(Y/N), Enable WebRTC(Y/N).
- Then click
 button.
If the system shows this message, you created successfully a new Agent Extension.
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