Setup Server

Installation: 

• Primas Core → Tra Huynh 
  • Configure FQ Duy Do 
• Web phone(IIS) → Hao Tran Huy 
• Call Flow v4.2 → Nhat Nguyen  Huy Nguyen 

Setup

• Agent/Ext/Queue including: Primas + Call Flow (sync)
  • Agent/Ext → Hao Tran Huy 
  • Queue → Hao Tran Huy 
•  Agent:
  • Install web notifier Chrome extension 
  • Run auto login → Tra Huynh 
• Customer
  • QR Code
  • Real phone number

Inbound Call 

• Menu → Loi Pham  
  • Press 1 for Car insurance: Workflow → connect agent → show pop-up
  • Press 2 for Billing: Self-service → Same as 8x8 Inbound 
  • Press 3 for Other Support: config offer FQ

SMS 

• Self-service → Same as 8x8 Inbound 

Chat

• Demo page → Khoa Tra 
  • Workflow → Primas.net AI training → show chat pop up