Primas CX User Guide
Space shortcuts
Page tree

Versions Compared

Old Version 1

changes.mady.by.user Khoan Nguyen

Saved on

compared with

New Version Current

changes.mady.by.user Khoan Nguyen

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Info
  • SCRPOP: SENT_TO_RS: The system proceeded the screen pop/ disconnected message to send to the Web Notifier
  • SCRPOP: AGENT_RECEIVED: means the Web Notifier confirmed that it received the screen pop / disconnected message and showed the popup to the agent desktop.


Image RemovedImage Added


Info
titleImportant Note

The Web Notifier version 0.36 and earlier doesn't confirm that it received the screen pop message. So, we won't see the event SCRPOP:AGENT_RECEIVED

For those versions, in this list, we can only see the message SCRPOP:SENT_TO_RS if the screen pop message has proceeded.

...