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- Place a phone call to 760.284.1130. The system auto hangs up the call.
- A text message will be sent to the caller's phone number automatically. The caller can interact with a chatbot via text messages.
- Complete the conversation with the chatbot.
- The system will queue the chat conversation using a phantom call to the agent.
- From the agent web page, make sure the agent phone is open. The agent phone will ring and a chat pop up will show to the agent desktop.
- Accept the incoming call from the agent web page and reply to the chat message.
- Hang up the call to complete the demo.
Feature 13: Social Listening
Social Listening will support the customer on Facebook. When the customer comments negatively on any post, the system informs the agent via pop chat "Social Care".
- User: from the Demo page, go to the Contact Us menu, click "Social Listening".
- The web page will redirect to PrimasCX's Facebook page.
- PrimasCX's Facebook page: https://www.facebook.com/primascx/
- User: a user has negative comments on any post.
- From the agent web page, make sure the agent phone is open. The agent phone will ring and a pop up will show to the agent desktop.
- Accept the incoming call from the agent web page and reply to this comment.
- The screen pop is "Social Care" showing the content message of the customer.
- Hang up the call to complete the demo.
Feature 14: Predial
Predial helps Caller not have to spend much time when he calls to a busy call center. Predial will make the call and simulate key pressed to go expected agent, wait a moment (estimated waiting time) and then connect the user to the current call.
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