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- User: from the Demo page, go to the Contact Us menu, click "Email us", it will open your default mail client.
- Or send an email message from a preferred mail client to the email address linkscope.it@gmail.com
- The system might send back to you an email to ask you to provide your phone number.
If in the original email, you have your phone number in the signature, it will use that phone number and will not ask your phone number. - The system will queue the email message using a phantom call to the agent.
- Agent: from the agent web page. make sure the agent phone is open, the agent phone will ring and an email pop-up will show to the agent desktop.
- Accept the incoming call from the agent web page and reply to the email message.
- Hang up the call to complete the demo.
Feature 4:
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Chatbot
4.1 Web Chat
A user visits the website and wants to chat to the contact center via web chat which is a chatbox at the bottom of the web page.
- User: from the bottom of the Demo page, click on the Web Chat bubble, a chatbox will open.
- Type a message in the chatbox.
- A chatbot will respond to your message.
- Note: choose Billing or Insurance when the chatbot asks "With which department would you like to be connected?"
- Complete the conversation with the chatbot.
4.2 FB Messenger:
A user visits the website and wants to chat to the contact center via FB Messenger which is a chatbox at the bottom of the web page.
Option 1: Log into Messenger
User: from the bottom of the Demo page, click on the FB Messenger bubble, a chatbox will open.
- Click "Log into Messenger", a "Login FB" popup will open.
- Now, you need to log in to your FB account.
- After logging in successfully, click "Continue as User", a chatbox will open.
- Type a message in the chatbox.
- A chatbot will respond to your message and make a question.
- Note: choose Billing or Insurance when the chatbot asks "With which department would you like to be connected?"
- Complete the conversation with the chatbot.
Option 2: Continue as Guest
User: from the bottom of the Demo page, click on the FB Messenger bubble, a popup will open.
- Click "Continue as Guest", a chatbox will open.
- Type a message in the chatbox.
- A chatbot will respond to your message and make a question.
- Note: choose Billing or Insurance when the chatbot asks "With which department would you like to be connected?"
- Complete the conversation with the chatbot.
The system will queue the chat conversation using a phantom call to the agent.
Agent: from the agent web page, make sure the agent phone is open, the agent phone will ring and a chat pop-up will show to the agent desktop.
Accept the incoming call from the agent web page and reply to the chat message.
Hang up the call to complete the demo.
Feature 5: Screen Sharing
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