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- User: from the bottom of the Demo page, click to Web Chat bubble, a chatbox will open.
- Type a message to the chatbox.
- A chatbot will respond to your message.
- Note: choose Billing or Insurance when the chatbot asks "With which department would you like to be connected?"
- Complete the conversation with the chatbot.
- The system will queue the chat conversation using a phantom call to the agent.
- Agent: from the agent web page, make sure the agent phone is open, the agent phone will ring and a chat pop-up will show to the agent desktop.
- Accept the incoming call from the agent web page and reply to the chat message.
- Hang up the call to complete the demo.
Feature 5: Screen Sharing
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