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- Place a phone call to 951.364.4693. The system auto hangs up the call.
- A text message will be sent to the caller's phone number automatically. The caller can interact with a chatbot via text messages.
- Complete the conversation with the chatbot.
- The system will queue the chat conversation using a phantom call to the agent.
- From the agent web page, make sure the agent phone is open. The agent phone will ring and a chat pop up will show to the agent desktop.
- Accept the incoming call from the agent web page and reply to the chat message.
- Hang up the call to complete the demo.
Feature 13: Predial
Predial helps Caller not waste time when he calls to call center that is busy currently and will answer after a period of time. In detail, Predial helps to make a phone call to the call center presses appropriate keys to connect to the operator automatically and transfer the call back to the Caller.
- Create a predial plan with the call center to be executed.
- Enter trainer phone number then start training predial plan, the system will make a call and connect the trainer with the call center, all key press results and keypress time will be updated for the predial plan.
- After having the script to press keys you can start to estimate the waiting time, the system will automatically make a call to the call center, press keys such as trains, and estimate the time to meet the agent.
- Finally, when there is an estimated waiting time, you can click the start dial button, the call will be transfer to your phone number once connected to the agent.