Primas CX User Guide
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Contents

Table of Contents

Preparation

Install Primas Web Notifier (Chrome Extension)

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  • Login to WebApp https://omnicx.primas.net:8443/LinkScopeWeb (The web page might be automatically logged in if you already login to the Primas Web Notifier)
    • Username: 40203
    • Password: 40203
  • Login in to ACD: navigate to the Dashboard > Agent, click the Login button, enter the login information below:
    • Extension 40203
    • Agent ID 50007
    • Remote Extension 7140040203
    • Password 40203
  • Then, turn off Screen Pop at the top right of the agent dashboard. Because we will use the Web Notifier for screen pop.

Access the Demo

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Web page

Access the web page: https://omnicx.primas.net:9001/demo.html

Simulate customer web page:

  • The default UI of the demo page is a UI with the Contact Us menu in the top-right corner which shows all the features of the Primas CX when you hover over it.
  • If you want to show how the customer website looks like with Primas CX Contact Us menu:
    • In the demo page,  enter the customer website into the address bar and click the Go button to load the customer's website into the demo screen.
    • If the customer website is a special website then the demo page will show you the message that it cannot simulate that website, click the Reset button in the top-right corner to return the default UI.
    • If the customer website was successfully simulated, click the orange Edit button in the top-left corner to customize the style of the Contact Us menu to the nearest style of the original website. The demo tool provides:
      • Drag and drop the Contact Us menu to any position on the screen.
      • Label switch: Hide/Show the Contact Us label.
      • Label color: Change the color of the Contact Us label.
      • Lable size: Change the size of the Contact Us label.
      • Label weight: The higher the number, the bolder 
      • Icon color: Change the color of the icon in the Contact Us menu.
      • Detail color: Change the color of the text in the Contact Us menu.
      • Font size: Change the size of the text in the Contact Us menu, the higher size, the bigger.
      • Margin: Change the margin of the text in the Contact Us menu.
    • After finish customizes the Contact Us menu, click the Edit button again (now is the Save button) in the top-left corner to save your custom.
    • If you want to share the website which has your custom Contact Us menu, click the Copy Url button in the top-right then share it to the others.

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