...
- From a phone, make a call to 714.274.7421, press 3 for the first prompt, press 1 for the second prompt, and 1 for the third prompt to accept a callback.
- Continue, press 1 to accept the text message offer.
- A text message will be sent to the caller's phone number automatically. Reply text message with verification info below:
- Patient ID: H11110000
- Reason for contact: can be anything
- The system will callback to the customer and play IVR.
- Press 1 for the first prompt, press 1 for the second prompt.
- From the agent web page. make sure the agent phone is open, the . The agent phone will ring and a screen pop will show to the agent.
- Accept the incoming call from the agent web page. Now, the agent and the customer can talk on the phone and reply message on the chatbox.
- Hang up the call to complete the demo.
...
- From a phone, make a call to 714.274.7421, press 4, leave a message after the beep, and hang up.
- The system will auto convert messages to the text as an emailAn email will be sent to linkscope.it@gmail.com with the transcribed text from your voice message.
- From the agent web page. , make sure the agent phone is open, the . The agent phone will ring and an email pop will show to the agent desktop.
- Accept the incoming call from the agent web page and reply to the email message.
- Hang up the call to complete the demo.
...
- From a phone, make a call to 951.364.4693. The system auto hangs up the call.
- A text message will be sent to the caller's phone number automatically. The caller can interact with a chatbot via text messages.
- Complete the conversation with the chatbot.
- The system will queue the chat conversation using a phantom call to the agent.
- From the agent web page, make sure the agent phone is open, the . The agent phone will ring and a chat pop up will show to the agent desktop.
- Accept the incoming call from the agent web page and reply to the chat message.
- Hang up the call to complete the demo.
...