Page History

...

Login extension 40203 to Avaya OneX
Login to WebApp https://omnicx.primas.net:8443/LinkScopeWeb, using user 40203/40203.
Go to the Agent dashboard and login extension 40203 with agent ID 50007, Remote Extension 40203, and Password 40203. Then, turn off Screen Pop at the top right of the agent dashboard.
Login user 40203/40203 with extension 40203 to Web Notifier Chrome Extension.

...

From the Demo page, go to the Contact Us menu, click "Request a Callback"
Enter the phone number which will receive a callback and click the "Request a call back" button.
The system will call the phone number and play IVR.
- Press 1 for the first prompt, press 1 for the second prompt.
From the agent web page. make sure the agent phone is open, the agent phone will ring and a screen pop will show to the agent.
- Accept the incoming call from the agent web page. Now, the agent and the customer can talk on the phone.
Hang up the call to complete the demo.

Web Call

From User: from the Demo page, go to the Contact Us menu, click "Web call"
Enter the phone number you want the call center see you as your identity and click the "Call" button.
The system will initiate a call from the web browser to the IVR.
- Press 1 for the first prompt.
From Agent: from the agent web page. make sure the agent phone is open, the agent phone will ring and a screen pop will show to the agent.
- Accept the incoming call from the agent web page. Now, the agent and the customer can talk on the phone.
Hang up the call to complete the demo.

From User: from the Demo page, go to the Contact Us menu, click "Email us", it will open your default mail client.
- Or send an email message from a preferred mail client to the email address linkscope.it@primas.net
The system might send back to you an email to ask you to provide your phone number.
If in the original email, you have your phone number in the signature, it will use that phone number and will not ask your phone number.
The system will queue the email message using a phantom call to the agent.
From Agent: from the agent web page. make sure the agent phone is open, the agent phone will ring and an email pop-up will show to the agent desktop.
Accept the incoming call from the agent web page and reply to the email message.
Hang up the call to complete the demo.

From User: from the bottom of the Demo page, click to Web Chat bubble, a chatbox will open.
Type a message to the chatbox.
A chatbot will respond to your message.
- Note: choose Billing or Insurance when the chatbot asks "With which department would you like to be connected?"
Complete the conversation with the chatbot.
The system will queue the chat conversation using a phantom call to the agent.
From Agent: from the agent web page, make sure the agent phone is open, the agent phone will ring and a chat pop-up will show to the agent desktop.
Accept the incoming call from the agent web page and reply to the chat message.

...

Agent: From the chatbox, type sharescreen keyword and hit enter; or click into the Screen Sharing icon at the top bar of the chatbox.
Chat user: clicks to the shared link, a web page will show in a new tab, enter the phone number or agentID 50007 and click the Start button on this web page to start screen sharing.
It will ask the user which screen they want to share, the user needs to select a window and click the Share button.
Agent: a confirmation message will show in the chatbox, click the Accept Yes button. A new window will open to show the user's screen, click the Connect button to see the user's screen.

...

Agent: From the chatbox, type sharevideo keyword and hit enter; or click into the Video Sharing icon at the top bar of the chatbox.
Chat user: clicks to the shared link, a web page will show in a new tab. The user needs to enter the phone number or agentID 50007. This web page has 3 share buttons at the bottom of the page.
- The first button (Voice only): connect audio between the chat user and the agent, so they can talk directly while they are chatting. This feature is helpful for international support where the caller doesn't have a local phone number to receive a phone call.
- The second button (Incognito video): one-way video _ the chat user can see the agent's video but the agent can't see the chat user's video.
- The third button (2-way video): the chat user and the agent both share the video with each other.
Chat user: click one of those buttons to share their video or audio.
Agent: a confirmation message will show in the chatbox, click the Accept Yes button. A new window will open to show the user's video/audio.

...

From the Demo page, go to the Contact Us menu, click "Easy Pay"
Enter the phone number you want to receive a text message at Phone No . text box.
Then, select one in three ways to share a payment link to the customer:
- Text Message: the agent interacts with the customer with a text message.
- Email: the agent interacts with the customer with an email (Enter the email address at Email Address text box).
- Payment Link: the agent can copy the payment link and send it to the customer.
Click to the payment link and enter information:
- Name on Card: can be anything
- Card Number: 5500 0000 0000 0004
- Expiration: the format is MM/YY and the values are any date in the future.
- CVC: three random numbers.

...