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Access the web page: https://omnicx.primas.net:9001/demo.html

Simulate customer web page:

• The default UI of the demo page is a UI with the Contact Us menu in the top-right corner which shows all the features of the Primas CX when you hover over it.
• If you want to show how the customer website looks like with Primas CX Contact Us menu:
  • In the demo page,  enter the customer website into the address bar and click the Go button to load the customer's website into the demo screen.
  • If the customer website is a special website then the demo page will show you the message that it cannot simulate that website, click the Reset button in the top-right corner to return the default UI.
  • If the customer website was successfully simulated, click the orange Edit button in the top-left corner to customize the style of the Contact Us menu to the nearest style of the original website. The demo tool provides:
    • Drag and drop the Contact Us menu to any position on the screen.
    • Label switch: Hide/Show the Contact Us label.
    • Label color: Change the color of the Contact Us label.
    • Lable size: Change the size of the Contact Us label.
    • Label weight: The higher the number, the bolder 
    • Icon color: Change the color of the icon in the Contact Us menu.
    • Detail color: Change the color of the text in the Contact Us menu.
    • Font size: Change the size of the text in the Contact Us menu, the higher size, the bigger.
    • Margin: Change the margin of the text in the Contact Us menu.
  • After finish customizes the Contact Us menu, click the Edit button again (now is the Save button) in the top-left corner to save your custom.
  • If you want to share the website which has your custom Contact Us menu, click the Copy Url button in the top-right then share it to the others.

Feature Demo Scripts

Web callback

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• From the Demo page, go to the Contact Us menu, click "Email us", it will open your default mail client.
  • Or send an email message from a preferred mail client to the email address linkscope.it@primas.net
• The system might send back to you an email to ask you to provide your phone number.
  If in the original email, you have your phone number in the signature, it will use that phone number and will not ask your phone number.
• The system will queue the email message using a phantom call to the agent.
• From the agent web page. make sure the agent phone is open, the agent phone will ring and an email pop-up will show to the agent desktop.
• Accept the incoming call from the agent web page and reply to the email message.
• Hang up the call to complete the demo.

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• From the bottom of the Demo page, click to Web Chat bubble, a chatbox will open.
• Type a message to the chatbox.
• A chatbot will respond to your message.
  • Note: choose Billing or Insurance when the chatbot asks "With which department would you like to be connected?"
• Complete the conversation with the chatbot.
• The system will queue the chat conversation using a phantom call to the agent.
• From the agent web page, make sure the agent phone is open, the agent phone will ring and a chat pop-up will show to the agent desktop.
• Accept the incoming call from the agent web page and reply to the chat message.

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• Make sure the agent 50007 is closed by clicking the Close button from the agent dashboard.
• From a phone, make a call to 714.274.7421, press 3 for the first prompt, press 3 for the second prompt.
• Press 1 to accept the text message offer.
• A text message will be sent to the caller's phone number automatically. Reply text message with verification info below:
  • Patient ID: H11110000
  • Reason for contact: can be anything
• Open agent 50007, the agent phone will ring and a chat pop up will show to the agent desktop.
  Another pop up will show in a new browser window to show the caller information.
• Accept the incoming call from the agent web page and reply to the chat message.
• Hang up the call to complete the demo.

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• From a phone, make a call to 714.274.7421, press 3 for the first prompt, press 1 for the second prompt, and 1 for the third prompt to accept a callback.
• Continue, press 1 to accept the text message offer.
• A text message will be sent to the caller's phone number automatically. Reply text message with verification info below:
  • Patient ID: H11110000
  • Reason for contact: can be anything
• The system will callback to the customer and play IVR.
  • Press 1 for the first prompt, press 1 for the second prompt.
• From the agent web page. make sure the agent phone is open, the agent phone will ring and a screen pop will show to the agent.
• Accept the incoming call from the agent web page. Now, the agent and the customer can talk on the phone and reply message on the chatbox.
• Hang up the call to complete the demo.

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EasyPay - Text secure payment

This feature helps the caller to provide their sensitive information such as credit card information while they are on a call with an agent without the agent perceiving.

• From the Demo page, go to the Contact Us menu, click "Easy Pay"
• Enter the phone number you want to receive a text message at Phone No. text box.
• Then, select one in three ways to share a payment link to the customer:
  • Text Message: the agent interacts with the customer with a text message.
  • Email: the agent interacts with the customer with an email (Enter the email address at Email Address text box).
  • Payment Link: the agent can copy the payment link and send it to the customer.

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