Preparation
Agent Login
- Login extension 40203 to Avaya OneX
- Login to WebApp https://omnicx.primas.net:8443/LinkScopeWeb, using user 40203/40203.
- Go to the Agent dashboard and login extension 40203 with agent ID 50007.
- Login user 40203/40203 with extension 40203 to Web Notifier Chrome Extension.
Demo web page
Access the web page: https://omnicx.primas.net:9001/demo.html
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This feature will allow a caller to interact with text messages while the call is waiting in the queue.
- Make sure the agent 50007 is closed by clicking the Close button from the agent dashboard.
- From a phone, make a call to 714.274.7421, press 5
- Accept text message offer
- Reply text message with verification info below:
- Patient ID: 111100
- Reason for contact: can be anything
- Open agent 50017.
- A pop up will show in a new browser window to show the caller information.
FCR - ePop
FreedomQ callback
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