Primas CX User Guide
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This feature will support the deaf customer. When they call the contact center, the system will trigger a text message to their phone number.

  • Place a phone call to 760951.284364.11304693. The system auto hangs up the call.
  • A text message will be sent to the caller's phone number automatically. The caller can interact with a chatbot via text messages.
  • Complete the conversation with the chatbot.
  • The system will queue the chat conversation using a phantom call to the agent.
  • From the agent web page, make sure the agent phone is open. The agent phone will ring and a chat pop up will show to the agent desktop.
  • Accept the incoming call from the agent web page and reply to the chat message.
  • Hang up the call to complete the demo.

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