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- Make sure the agent 50007 is closed by clicking the Close Aux work button from the agent dashboard.
- Place a phone call to 714.274.7421, press 3 for the first prompt, press 3 for the second prompt.
- Press 1 to accept the text message offer.
- A text message will be sent to the caller's phone number automatically. Reply text message with verification info below:
- Patient ID: H11110000
- Reason for contact: can be anything
- Open agent 50007, the agent phone will ring and a chat pop-up will show to the agent desktop.
Another pop up will show in a new browser window to show the caller information. - Accept the incoming call from the agent web page and reply to the chat message.
- Hang up the call to complete the demo.
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