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  • Make sure the agent 50007 is closed by clicking the Close Aux work button from the agent dashboard.
  • Place a phone call to 714.274.7421, press 3 for the first prompt, press 3 for the second prompt.
  • Press 1 to accept the text message offer.
  • A text message will be sent to the caller's phone number automatically. Reply text message with verification info below:
    • Patient ID: H11110000
    • Reason for contact: can be anything
  • Open agent 50007, the agent phone will ring and a chat pop-up will show to the agent desktop.
    Another pop up will show in a new browser window to show the caller information.
  • Accept the incoming call from the agent web page and reply to the chat message.
  • Hang up the call to complete the demo.