...
- Place a phone call to 760.284.1130. The system auto hangs up the call.
- A text message will be sent to the caller's phone number automatically. The caller can interact with a chatbot via text messages.
- Complete the conversation with the chatbot.
- The system will queue the chat conversation using a phantom call to the agent.
- From the agent web page, make sure the agent phone is open. The agent phone will ring and a chat pop up will show to the agent desktop.
- Accept the incoming call from the agent web page and reply to the chat message.
- Hang up the call to complete the demo.
Feature 13:
...
Predial helps Caller not have to spend much time when he calls to a busy call center. Predial will make the call and simulate key pressed to go expected agent, wait a moment (estimated waiting time) and then connect the user to the current call.
...
Social Listening
This feature will help businesses manage comments on their posts on the Facebook Fanpage platform, resolve sensitive issues, prevent negative issues from customers (users) before it gets worse.
- User: from the Demo page, go to the Contact Us menu, click "Social Listening".
- The web page will redirect to PrimasCX's Facebook page.
- PrimasCX's Facebook page: https://
- Username: admin@primas.net
- Password: primas (password pattern)
- Create a new predial with phone number what you want to call. Or use existed predial for demo.
- Training: User must train Predial how to press the key to meet the agent. Click Train and enter train number (your phone number)
- After having the script to press keys you can start to estimate the waiting time by click "Start EWT" button, the system will automatically make a call to the call center number, press keys such as trains, and estimate the time to meet the agent.
- Finally, when there is an estimated waiting time(EWT), you can click the "Start predial" button, the call will be transfer to your phone number after EWT and let you ready to talk to the agent when he pickups the phone.
Feature 14: Social Listening
This feature will help businesses manage comments on their posts on the Facebook Fanpage platform, resolve sensitive issues, prevent negative issues from customers (users) before it gets worse.
- User: from the Demo page, go to the Contact Us menu, click "Social Listening".
- The web page will redirect to PrimasCX's Facebook page.
- PrimasCX's Facebook page: https://www.facebook.com/primascx/
- User: a user has negative comments on any post.
- From the agent web page, make sure the agent phone is open. The agent phone will ring and a pop up will show to the agent desktop.
- Accept the incoming call from the agent web page and reply to this comment.
- The screen pop showing the content message of the customer.
- Hang up the call to complete the demo
- User: a user has negative comments on any post.
- From the agent web page, make sure the agent phone is open. The agent phone will ring and a pop-up will show to the agent desktop.
- Accept the incoming call from the agent web page and reply to this comment.
- The screen pop showing the content message of the customer.
- Hang up the call to complete the demo.
Feature 14: Predial
Predial helps Caller not have to spend much time when he calls to a busy call center. Predial will make the call and simulate key pressed to go expected agent, wait a moment (estimated waiting time) and then connect the user to the current call.
- Access to: https://predial.primas.net
- Username: admin@primas.net
- Password: primas (password pattern)
- Create a new predial with phone number what you want to call. Or use existed predial for demo.
- Training: User must train Predial how to press the key to meet the agent. Click Train and enter train number (your phone number)
- After having the script to press keys you can start to estimate the waiting time by click "Start EWT" button, the system will automatically make a call to the call center number, press keys such as trains, and estimate the time to meet the agent.
- Finally, when there is an estimated waiting time(EWT), you can click the "Start predial" button, the call will be transfer to your phone number after EWT and let you ready to talk to the agent when he pickups the phone.