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Login to Agent Dashboard and Web Notifier automatically
Click here and wait until it shows you the Agent Dashboard page.
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This feature will support the deaf customer. When they call the contact center, the system will trigger a text message to their phone number.
- Place a phone call to 760951.284364.11304693. The system auto hangs up the call.
- A text message will be sent to the caller's phone number automatically. The caller can interact with a chatbot via text messages.
- Complete the conversation with the chatbot.
- The system will queue the chat conversation using a phantom call to the agent.
- From the agent web page, make sure the agent phone is open. The agent phone will ring and a chat pop up will show to the agent desktop.
- Accept the incoming call from the agent web page and reply to the chat message.
- Hang up the call to complete the demo.
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