Primas CX User Guide
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Login to Agent Dashboard and Web Notifier automatically

Click here and wait until it shows you the Agent Dashboard page.

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Expand
titleAlternative method

Option 2: Login to Agent Dashboard and Web Notifier manually

This step is only needed if the customer wants to see how an agent login to the Web Notifier or to the Agent dashboard page to manage the agent state and use the call control.

Otherwise, ignore this option. Option 1st already does both steps 1.1 and 1.2 automatically.

Step 1.1: Login to Primas Web Notifier

  • Click on Primas Web Notifier at the top-right corner of the web browser toolbar, it will display the login screen.
  • Login to Primas Web Notifier by entering the number 40203 for 3 boxes: Username, Password, Extension and click Sign In or press Enter key

Step 1.2: Login to Agent Web Page

The agent web page helps the agent to login/logout to ACD and manage their available state.

  • Click here to go to the Agent Web Page
    • If it shows you a login page, use 40203 as the user name and password for logging in.
  • Now, you need to login the agent to ACD queue. The Primas Agent Page has integrated with the Phone switch to allow agents to login to the ACD queue without requiring a desk phone or softphone. Follow the following steps to login the agent to ACD queue:
    • From the Agent page, click button.
    • Enter the following information:
      • Extension: 40203
      • Agent ID: 50007
      • Password: 40203
    • Click button.
    • After logging in successfully, click to make the agent is ready to receive a phone call from a queue that the agent belongs to.

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  • Place a phone call to 714.274.7421, press 3 for 3 for the first prompt, press 3 2 for the second prompt.
  • Press 1 to accept the text message offer.
  • A text message will be sent to the caller's phone number automatically. Reply text message with verification info below:
    • Patient ID: H11110000
    • Reason for contact: can be anything
  • Open agent 50007, the agent phone will ring and a chat pop-up will show to the agent desktop.
    Another pop up will show in a new browser window to show the caller information.
  • Accept the incoming call from the agent web page and reply to the chat message.
  • Hang up the call to complete the demo.

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This feature will support the deaf customer. When they call the contact center, the system will trigger a text message to their phone number.

  • Place a phone call to 760951.284364.11304693. The system auto hangs up the call.
  • A text message will be sent to the caller's phone number automatically. The caller can interact with a chatbot via text messages.
  • Complete the conversation with the chatbot.
  • The system will queue the chat conversation using a phantom call to the agent.
  • From the agent web page, make sure the agent phone is open. The agent phone will ring and a chat pop up will show to the agent desktop.
  • Accept the incoming call from the agent web page and reply to the chat message.
  • Hang up the call to complete the demo.

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