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Login to Agent Dashboard and Web Notifier automatically
Click here and wait until it shows you the Agent Dashboard page.
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This feature will allow a caller to interact with text messages while the call is waiting in the queue.
- Make sure the agent 50007 is closed by clicking the Close button from the agent dashboard.
- Place a phone call to 714.274.7421, press 3 for 3 for the first prompt, press 3 2 for the second prompt.
- Press 1 to accept the text message offer.
- A text message will be sent to the caller's phone number automatically. Reply text message with verification info below:
- Patient ID: H11110000
- Reason for contact: can be anything
- Open agent 50007, the agent phone will ring and a chat pop-up will show to the agent desktop.
Another pop up will show in a new browser window to show the caller information. - Accept the incoming call from the agent web page and reply to the chat message.
- Hang up the call to complete the demo.
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This feature will support the deaf customer. When they call the contact center, the system will trigger a text message to their phone number.
- Place a phone call to 760951.284364.11304693. The system auto hangs up the call.
- A text message will be sent to the caller's phone number automatically. The caller can interact with a chatbot via text messages.
- Complete the conversation with the chatbot.
- The system will queue the chat conversation using a phantom call to the agent.
- From the agent web page, make sure the agent phone is open. The agent phone will ring and a chat pop up will show to the agent desktop.
- Accept the incoming call from the agent web page and reply to the chat message.
- Hang up the call to complete the demo.
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