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Demo page: https://asia-cx.primas.cloud/omnicx/

Callflow: https://asia-cc.primas.cloud

PrimasCX webapp user:

primasadmin/***

primasagent/***

AgentID/Extension:

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AgentID/Extension:

70003: Agent 70003

70004: Agent 70004

Queue/VDN:

100314: Billing

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100316: Other Support

QR bot (scan to use it as customer's softphone)

Inbound

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Click on Primas Communication Extension at the top-right corner of the web browser toolbar, it will display the login screen.
You can switch to the Settings page by clicking
Set “Primas CX Web URL” and then click “Save and Restart”:
Login to Primas Communication Extension
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Click here to go to the Agent Dashboard
- If it shows you a login page, use the username and password provided for logging in.
After login, navigate to the menu Dashboard Agent → Queue Dashboard
Now, you need to log in to the agent to ACD queue by clicking this button
Choose an Agent, then click
After logging in successfully, click to make the agent ready to receive a phone call from a queue that the agent belongs to.

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The system will queue the email message using a phantom call to the agent.
The agent accepts the incoming call and replies to the email message.
The agent can also call
Click (1) to call the customer.
Click (2) to mark as completed for emailto mark as completed for email.
You need to reply to this email or click on the Mark as completed icon to complete. Otherwise, the system will continue to call as soon as you hang up.

Scenario 14: Social Listening

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Call Flow Design App: https://asia-cc.primas.cloud/callflow-design/15
PrimasCX URL App: Phone Call Campaign - Asia Call Flow
Message Template: Hello {Patient Name}, this is a reminder from Primas Medicine. You have an appointment scheduled on {Appt Date} at {Appt Time}. We look forward to seeing you!
Import Outreach Template: PhoneCallCampaign_Asia_Template.xls
After importing, you can click on the Send SMS or Place Call icon to outreach for these tokens.
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Or click the Auto button and wait until the status changes to Running, then the system will outreach the token automatically.
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