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AgentID/Extension:

70001: David Anderson

70003: Agent 70003

70004: Agent 70004

Queue/VDN:

100314: Billing

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Install Primas Communication Extension

• Access Primas Communication to install Primas Communication Extension:

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• After installing the Primas Communication Extension, you should see this iconat the top-right of the web browser. If you don't see this icon, you can click on the icon at the top-right corner of the web browser, find the Primas Communication Extension, and click the icon . It will pin the Primas Communication Extension to the browser toolbar so that you can find the extension more easily.

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Log in to Agent Dashboard and Primas Communication Extension automatically

Primas Agent Demo: Click here to auto-login.

Click here and 8x8 User Demo 1: Click here to auto-login.

8x8 User Demo 2: Click here to auto-login.

And wait until it shows you the Agent Dashboard page.

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At the Agent Dashboard, click the Call button or the phone icon at the bottom right and enter the phone number to make an outbound call.

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Scenario 8: Request a callback

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• From the chatbox, agents type the sharevideo keyword and hit enter; or click on the Video Sharing icon at the top bar of the chatbox.
  
• When users click on the shared link and enter the information to start video sharing, a confirmation message will show in the chatbox of the agents' desktop.
  Agents click the Yes button to receive a video sharing.
  

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Allow agents to generate a secure payment link during a customer interaction. 

• From the Demo page, go to the Contact Us menu, and click "Easy Pay".
• The agent can send this link to the customer via email, or SMS or copy the payment link and send it to the customer.
• The customer clicks the link to access a web page where they can enter their credit/debit card or bank account details to make the payment securely online.
• Once the payment is completed, the agent receives an update confirming the successful transaction.
• Customers open the link and enter:
  • Name on Card: can be any name 
  • Card Number: 4444 3333 2222 1111
  • Expiration: the format is MM/YY and it must be a future date
  • CVC: three random numbers.
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Scenario 16: Phone Call Campaign

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Connect to the agent (the call duration exceeds 10 minutes10s).

After the call ends 10s, the callback to get the survey will call the customer.

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