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The main configuration which decides the Screen-pop will show to the agent or not is the Web Plugin configuration. The configuration is placing in Configuration/Screen Pop/Web Plugin of the SiteMap tree.

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Close Pop When Call End: When the call was ended, the screen-pop will be closed.

Part 3. Mail portal auto-login setting

The Email portal will not be logged in automatically with the contact config by the default configuration.

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Choose a contact config with the EM contact type.
Add a key AutoLoginWebMail as a new config name.

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