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The Agent Extension is an Avaya Station ID. All agent extensions belong to the FreedomQ Hunt Group need to be added into the system for monitoring.
The steps to add new DNIS Agent Extension as below:
- Navigate to menu Configuration → Screen Pop→ Agent Extension
- Click Add Agent Extension button
- Enter the required information
- Make sure the Registered checkbox is checked
- Click Update button
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The steps to add new Notifier User as below:
- Navigate to menu Configuration → Screen Pop→ Notifier User
- Click Add User button
- Enter the required information
- Click Update button
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