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At the Agent Dashboard, click the Call button or the phone icon at the bottom right and enter the phone number to make an outbound call.
Scenario 8: Request a callback
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- From the chatbox, agents type the sharevideo keyword and hit enter; or click on the Video Sharing icon at the top bar of the chatbox.
- When users click on the shared link and enter the information to start video sharing, a confirmation message will show in the chatbox of the agents' desktop.
Agents click the Yes button to receive a video sharing.
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Allow agents to generate a secure payment link during a customer interaction.
- From the Demo page, go to the Contact Us menu, and click "Easy Pay".
- The agent can send this link to the customer via email, or SMS or copy the payment link and send it to the customer.
- The customer clicks the link to access a web page where they can enter their credit/debit card or bank account details to make the payment securely online.
- Once the payment is completed, the agent receives an update confirming the successful transaction.
- Customers open the link and enter:
- Name on Card: can be any name
- Card Number: 4444 3333 2222 1111
- Expiration: the format is MM/YY and it must be a future date
- CVC: three random numbers.
Scenario 16: Phone Call Campaign
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Connect to the agent (the call duration exceeds 10 minutes10s).
After the call ends 10s, the callback to get the survey will call the customer.
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