Step 2: Call Session
- Dial to the self-service phone number
- Choose preferred language:
  - For Thai, press 1.
  - For English, press 2.
  - For Vietnamese, press 3.
- Press 5 for the Customer Interaction Journey
  
  IVR: Thank you for contacting us. We see that you have recently explored your car insurance options with our online assistant. Would you like us to continue where you left off?
  Customer: yes
  
  IVR: You're looking for coverage options for your [car_model]. Let me connect you with a representative to help you finalize your purchase.
  
  IVR: For verification purposes, please enter your zip code.
  Customer: 12345
  
  IVR: What is your date of birth?
  Customer: Jun 18, 1996
  
  IVR: Please allow us to forward the call to an agent for the convenience of service. Please wait a moment.
  
  Then, the system will transfer to an agent.

Scenario 6:

...

Pizza Ordering System

(This step to register for the LINE channel)
- Search contact @279kbjyy or scan LINE QR code
  Image Added
  Customer: Hi
  IVR: Welcome to the Pizza Ordering System! Please let us know your preferred language.
  Customer: English
  IVR: 🎉 Want exclusive updates, special deals, and more? Just enter your phone number, and we’ll notify you on LINE! 💡
  Customer: 6573006632
  IVR: Thank you for registering! 🎉You’re now subscribed to receive all our updates via LINE. Look forward to exclusive promotions, offers, and more! 📲
Dial to the self-service phone number
Choose preferred language:
- For Thai, press 1.
- For English, press 2.
- For Vietnamese, press 3.
Press 6 to check order details.for the Pizza Ordering System.
- To review the IVR Details, Click Here

...