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- From the bottom of the Demo page, click on the Web Chat bubble.
- Provide some information (Name, Phone Number.....) then connect to an agent.
Scenario 10: Screen Sharing
While chatting, if agents want to see the user's desktop to support, they can ask the user to share the screen.
- From the chatbox, agents type the sharescreen keyword and hit enter; or click on the Screen Sharing icon at the top bar of the chatbox.
- When users click on the shared link and enter the information to start screen sharing, a confirmation message will show in the chatbox of the agents' desktop.
Agents click the Yes button to receive a screen sharing.
Scenario 11: Video Sharing
While chatting, if agents want to talk to the user or see their camera, they can ask the user to share the screen.
- From the chatbox, agents type the sharesvideo keyword and hit enter; or click on the Video Sharing icon at the top bar of the chatbox.
- When users click on the shared link and enter the information to start video sharing, a confirmation message will show in the chatbox of the agents' desktop.
Agents click the Yes button to receive a video sharing.
Scenario 12: Email
From the Demo page, go to the Contact Us menu, and click "Email us" or send an email message to the email address primas.customers@gmail.com
- The system will queue the email message using a phantom call to the agent.
- The agent accepts the incoming call and replies to the email message.
- The agent can also call
Click (1) to call the customer.
Click (2) to mark as completed for email.
Scenario
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13: Social Listening
Allow to manage comments on their posts on the Facebook Fanpage platform, resolve sensitive issues, and prevent negative issues from customers (users) before they get worse.
- From the Demo page, go to the Contact Us menu, click "Social Listening" or access the link https://www.facebook.com/primasdemo
- Leave a negative comment on any post.
- The system will make a phantom call to the agent and show the content message.
Scenario
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14: Easy Pay
Allow agents to generate a secure payment link during a customer interaction. The agent can send this link to the customer via email, or SMS or copy the payment link and send it to the customer.
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- Name on Card: can be any name
- Card Number: 4444 3333 2222 1111
- Expiration: the format is MM/YY and it must be a future date
- CVC: three random numbers.
Scenario
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15: Phone Call Campaign
Allow outreach to customers with a specific message through SMS or phone calls. Customer data is imported into the system from an Excel file.
- Call Flow Design App: https://asia-cc.primas.cloud/callflow-design/15
- PrimasCX URL App: Phone Call Campaign - Asia Call Flow
- Message Template: Hello {Patient Name}, this is a reminder from Primas Medicine. You have an appointment scheduled on {Appt Date} at {Appt Time}. We look forward to seeing you!
- Import Outreach Template: PhoneCallCampaign_Asia_Template.xls
Scenario 16: Post Call Survey
Call the number 6265219821, choose your preferred language, and press 3 for Other Support.
Connect to the agent (the call duration exceeds 10 minutes).
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After the call ends 10s, the callback to get the survey will call the customer.
Report
FreedomQ
FCR
Abandon
Contact Report
CDR Report
Survey Report
Contact Message Report
Performance report