...

This feature allows a user to request a callback directly from the website. The Primas CX system will schedule a callback to the customer based on the current queue information.

• • From the Demo page, go to the Contact Us menu, click "Request a Callback"
  • Select a queue and enter the phone number that will receive a callback and click the "Request a call back" button.
  • The system will callback the phone number and connect to an agent.
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Scenario 9: Webchat

• From the bottom of the Demo page, click on the Web Chat bubble.
• Provide some information (Name, Phone Number.....) then connect to an agent.
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Scenario 10: Email

From the Demo page, go to the Contact Us menu, and click "Email us" or send an email message to the email address primas.customers@gmail.com

• The system will queue the email message using a phantom call to the agent.
• The agent accepts the incoming call and replies to the email message.
• The agent can also

...

• call

...

• 
  Click (1) to call the customer.
  Click (2) to mark as completed for email.
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Scenario 11: Social Listening

Allow to manage comments on their posts on the Facebook Fanpage platform, resolve sensitive issues, and prevent negative issues from customers (users) before they get worse.

• From the Demo page, go to the Contact Us menu, click "Social Listening" or access the link https://www.facebook.com/primasdemo
• Leave a negative comment on any post.
• The system will make a phantom call to the agent and show the content message.
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Scenario 12: Easy Pay

Allow agents to generate a secure payment link during a customer interaction. The agent can send this link to the customer via email, or SMS or copy the payment link and send it to the customer.

The customer clicks the link to access a web page where they can enter their credit/debit card or bank account details to make the payment securely online.

Once the payment is completed, the agent receives an update confirming the successful transaction.

Customers open the link and enter:

• Name on Card: can be any name 
• Card Number: 4444 3333 2222 1111
• Expiration: the format is MM/YY and it must be a future date
• CVC: three random numbers.
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Scenario 13: Phone Call Campaign

Allow outreach to customers with a specific message through SMS or phone calls. Customer data is imported into the system from an Excel file.

• Call Flow Design App: https://asia-cc.primas.cloud/callflow-design/15
• PrimasCX URL App: Phone Call Campaign - Asia Call Flow
• Message Template: Hello {Patient Name}, this is a reminder from Primas Medicine. You have an appointment scheduled on {Appt Date} at {Appt Time}. We look forward to seeing you!
• Import Outreach Template: PhoneCallCampaign_Asia_Template.xls

Report:

1. FreedomQ 

2. FCR 

3. Abandon 

4. Contact Report 

5. CDR Report 

6. Survey Report 

7. Contact Message Report 

8. Performance report