...

• Dial to the self-service phone number
• Choose preferred language:
  • For Thai, press 1.
  • For English, press 2.
  • For Vietnamese, press 3.
• Press 6 to check order details.

Scenario 7: Outbound Call

At the Agent Dashboard, click the Call button or the phone icon at the bottom right and enter the phone number to make an outbound call.

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Scenario 8: Request a callback

This feature allows a user to request a callback directly from the website. The Primas CX system will schedule a callback to the customer based on the current queue information.

• • From the Demo page, go to the Contact Us menu, click "Request a Callback"
  • Select a queue and enter the phone number that will receive a callback and click the "Request a call back" button.
  • The system will callback the phone number and connect to an agent.
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Scenario 9: Webchat

• From the bottom of the Demo page, click on the Web Chat bubble.
• Provide some information (Name, Phone Number.....) then connect to an agent.
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Scenario 10: Email

From the Demo page, go to the Contact Us menu, and click "Email us" or send an email message to the email address primas.customers@gmail.com

• The system will queue the email message using a phantom call to the agent.
• The agent accepts the incoming call and replies to the email message.
• The agent also can call to customer by the call icon at the Email pop
  
  

Scenario 11: Social Listening