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- Dial to the self-service phone number or use the “Click to try” by scanning the QR provided.
- Choose preferred language:
- For Thai, press 1.
- For English, press 2.
- For Vietnamese, press 3.
Press 2 for the Payment self-service
- The Payment self-service IVR details.
IVR: How can I help you today? You can say something like make payments, postpone payment dates, check your balance, or press 0 for further assistance.
Customer: Reply one of make payment, postpone payment dates or check my balance
IVR: Before we proceed, I would like to ask you to verify your identity for security reasons. Please state the last four digits of your account number.
Customer: 2345
IVR: Please confirm your birth date
Customer: July 10, 1999
Case 1: make payment
IVR: Your payment is 1,234 due on November 14, 2024. Would you like to pay now?
Customer: yes
IVR: Can I pay 1,234 from the payment method linked to your account ending in 2345?
Customer: yes
Case 2: postpone payment dates
IVR: When would you like to postpone your payment? You can choose a date within the next 7 days.
Customer: next 2 days
Case 3: check balance
IVR: Your current balance is 0.
Case 4: press 0
IVR: Please wait a moment while we connect your call.
- The Payment self-service IVR details.
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