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• Dial to the self-service phone number
• Choose preferred language:
  • For Thai, press 1.
  • For English, press 2.
  • For Vietnamese, press 3.
• Press 4 for Visual IVR
  
  IVR: Thank you for calling [Insurance Company Name]. How can I assist you today?
  Customer: I want to register for car insurance
  
  IVR: Great! To make the registration easier, I can send you a link to complete the process online. Can your phone receive text messages?
  Customer: yes
  
  Check the SMS Message to get a link and filling the register form.

Scenario 5: Customer Interaction Journey

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