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100211: Other support

QR bot

Inbound

• Call the number 6265219820

Click here to access the demo page

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• Access Primas Communication to install Primas Communication Extension:

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• After installing the Primas Communication Extension, you should see this iconat the top-right of the web browser. If you don't see this icon, you can click on the icon at the top-right corner of the web browser, find the Primas Communication Extension, and click the icon . It will pin the Primas Communication Extension to the browser toolbar so that you can find the extension more easily.

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• Click on Primas Communication Extension at the top-right corner of the web browser toolbar, it will display the login screen.
• You can switch to the Settings page by clicking

• Set “Primas CX Web URL” and then click “Save and Restart”:
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• Login to Primas Communication Extension
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• Click here to go to the Agent Dashboard
  • If it shows you a login page, use the username and password provided for logging in.

• After login, navigate to the menu Dashboard  Agent → Queue Dashboard

• Now, you need to log in to the agent to ACD queue by clicking this button
• Choose an Agent, then click
• After logging in successfully, click to make the agent ready to receive a phone call from a queue that the agent belongs to.

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• Make sure your agent or representative is available

• Dial to the self-service phone number or use the “Click to try” by scanning the QR provided.

  • After scan, you will see the Click to try UI like this:
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• Choose preferred language:
  • For Thai, press 1.
  • For English, press 2.
  • For Vietnamese, press 3.

• Press 1 for the Car Insurance IVR

  • You can see the The IVR details by Click here

    IVR: To give you the best options, please share the type and model of your car.
    Customer: I want to coverage for my Sedan car (or say Sedan car)

    IVR: Please share your car type
    Customer: Sedan Car

    IVR: Please share the make and model of your car?
    Customer: Honda Accord

    IVR: What is the model year of your car?
    Customer: 2022

    IVR: Please tell me about your accident history. You can reply with 'no' if you don't have any.
    Customer: No

    IVR: For verification purposes, please enter your zip code.
    Customer: 12345

    IVR: What is your date of birth?
    Customer: June 18, 1996

• At the end of IVR, the system will transfer your call to an agent or representative (make sure your agent or representative is available)
• If the agent is available, you can see the popup in your browser.
  

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Chat Bot: What is your postal code?

Customer: 7000012345

Chat Bot: Please tell me about your accident history. You can reply with 'no' if you don't have any

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