...

• Dial to the self-service phone number
• Choose preferred language:
  • For Thai, press 1.
  • For English, press 2.
  • For Vietnamese, press 3.
• Press 4 5 for the Customer Interaction Journey
  
  IVR: Thank you for calling [Insurance Company Name]. We noticed that you were recently exploring car insurance options with our online assistant. We’ll pick up right where you left off.
  
  IVR: For verification purposes, please enter your zip code.
  Customer: 12345
  
  IVR: What is your date of birth?
  Customer: Jun 18, 1996
  
  Then, the system will transfer to an agent
  
  

Scenario 6: Order Detail with Map Data

• Dial to the self-service phone number
• Choose preferred language:
  • For Thai, press 1.
  • For English, press 2.
  • For Vietnamese, press 3.
• Press 6 to check order details.