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- Make sure your agent or representative is not available
- Dial to the self-service phone number or use the “Click to try” by scanning the QR provided.
- Choose preferred language:
- For Thai, press 1.
- For English, press 2.
- For Vietnamese, press 3.
- Press 3 for Other Support
- You will get a message “There is no representative available to answer your call now”
- You can press 1 to use the Call Return feature.
- Enter your phone number, to which we can return your call.
- Before you finish, leave a voice message to provide the reason for your call.
Access the FreedomQ to check voice message
On the Primas Communication Extension, you can access the FreedomQ by clicking “Check Voice Messages” button.
Or you can log in to Primas CX Web Application and navigate to the menu Dashboard → FreedomQ
Continue, the system will callback to the customer when the agent is available
The list of callback requests in the Waiting Contacts
- Press 1 for the first prompt, press 1 for the second prompt.
- From the agent web page. make sure the agent is available. The agent phone will ring and a screen pop will show to the agent.
- Accept the incoming call from the agent web page. Now, the agent and the customer can talk on the phone.
Scenario 4: Visual IVR
- Dial to the self-service phone number
- Choose preferred language:
- For Thai, press 1.
- For English, press 2.
- For Vietnamese, press 3.
- Press 4 for Visual IVR
Scenario 5: Customer Interaction Journey
- Dial to the self-service phone number
- Choose preferred language:
- For Thai, press 1.
- For English, press 2.
- For Vietnamese, press 3.
- Press 4 for Customer Interaction Journey