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• Make sure your agent or representative is available

• Dial to the self-service phone number or use the “Click to try” by scanning the QR provided.

  • After scan, you will see the Click to try UI like this:
    
• Choose preferred language:
  • For Thai, press 1.
  • For English, press 2.
  • For Vietnamese, press 3.

• Press 1 for the Car Insurance IVR

  • You can see the IVR details by Click here

    
    IVR: To give you the best options, please share the type and model of your car.
    Customer: - I want to coverage for my Sedan car (or say Sedan car)

    IVR: Please share your car type
    Customer: Sedan Car

    IVR: Please share the make and model of your car?
    Customer: Honda Accord

    IVR: What is the model year of your car?
    Customer: 2022

    IVR: Please tell me about your accident history. You can reply with 'no' if you don't have any.
    Customer: No

    IVR: For verification purposes, please enter your zip code.
    Customer: 12345

    IVR: What is your date of birth?
    Customer: June 18, 1996

• At the end of IVR, the system will transfer your call to an agent or representative (make sure your agent or representative is available)
• If the agent is available, you can see the popup in your browser.
  

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