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Make sure your agent or representative is available
Dial to the self-service phone number or use the “Click to try” by scanning the QR provided.
- After scan, you will see the Click to try UI like this:
- After scan, you will see the Click to try UI like this:
- Choose preferred language:
- For Thai, press 1.
- For English, press 2.
- For Vietnamese, press 3.
Press 1 for the Car Insurance IVR
- You can see the IVR details by Click here
- At the end of IVR, the system will transfer your call to an agent or representative (make sure your agent or representative is available)
- If the agent is available, you can see the popup in your browser.
Scenario 2: Self-service bot
- Dial to the self-service phone number or use the “Click to try” by scanning the QR provided.
- Choose preferred language:
- For Thai, press 1.
- For English, press 2.
- For Vietnamese, press 3.
Press 2 for the Payment self-service
- You can see the Payment self-service details by Click here
Scenario 3: Call Return
- Make sure your agent or representative is not available
- Dial to the self-service phone number or use the “Click to try” by scanning the QR provided.
- Choose preferred language:
- For Thai, press 1.
- For English, press 2.
- For Vietnamese, press 3.
- Press 3 for Other Support