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• After installing the Primas Communication Extension, you should see this iconat the top-right of the web browser. If you don't see this icon, you can click on the icon at the top-right corner of the web browser, find the Primas Communication Extension, and click the icon . It will pin the Primas Communication Extension to the browser toolbar so that you can find the extension easier.

Prepare for the agent role

Log in to Agent Dashboard and Primas Communication Extension automatically

Click here and wait until it shows you the Agent Dashboard page.

Log in to Agent Dashboard and Primas Communication Extension manually

• Click on Primas Communication Extension at the top-right corner of the web browser toolbar, it will display the login screen.
• You can switch to the Settings page by clicking

• Set “Primas CX Web URL” and then click “Save and Restart”:
  

• Login to Primas Communication Extension
  

• Click here to go to the Agent Dashboard
  • If it shows you a login page, use the user name and password provided for logging in.

• After login, navigate to menu Dashboard  Agent → Queue Dashboard

• Now, you need to login the agent to ACD queue by clicking this button
• Choose an Agent, then click
• After logging in successfully, click to make the agent is ready to receive a phone call from a queue that the agent belongs to.

Feature 1: Screen pop