Primas CX User Guide
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Old Version 3

changes.mady.by.user Khoa Tra

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New Version 4

changes.mady.by.user Tra Huynh

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Inbound Call 

  •  Menu → Loi Pham  
    •  Workflow →car insurance→ Press 1 for Car insurance: Workflow → connect agent → show pop-up
    •  Press 2 for Billing: Self-service → Same as 8x8 Inbound 
    •  Press 3 for Other Support → always : config offer FQ

SMS 

  •  Self-service → Same as 8x8 Inbound 

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  •  Demo page → Khoa Tra 
    •  Workflow → Primas.net AI training → show chat pop up