Setup Server

Installation: 

•  Primas Core → Tra Huynh 
  •  Configure FQ Duy Do 
•  Web phone(IIS) → Hao Tran Huy 
•  Call Flow v4.2 → Nhat Nguyen  Huy Nguyen 

Setup

•  Agent/Ext/Queue including: Primas + Call Flow (sync)
  •  Agent/Ext → Hao Tran Huy 
  •  Queue → Hao Tran Huy 
•   Agent:
  •  Install web notifier Chrome extension 
  •  Run auto login → Tra Huynh 
•  Customer
  •  QR Code
  •  Real phone number

Inbound Call 

•  Menu → Loi Pham  
  •  Workflow →car insurance→ connect agent → show pop-up
  •  Self-service → Same as 8x8 Inbound 
  •  Other Support → always offer FQ

SMS 

•  Self-service → Same as 8x8 Inbound 

Chat

•  Demo page → Khoa Tra 
  •  Workflow → Primas.net AI training → show chat pop up