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Username: admin@primas.net 

Pwd

Workflow

They are workflows for 8x8 demonstration

• Inbound
• Outbound
• Customer Journey
• Visual IVR

Inbound

• Call the number 5597430101
• Press 1

Script

• 2 Use Case for IVR.pdf

Outbound 

• Call the number 5597430101
• Press 2

Script

• 2 Use Case for IVR.pdf

CustomerJourney

• Scan QR or search BOT contact ID @830qojdu on LINE channel

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• Customer Interaction Journey_Bot_then Agent.pdf

Visual IVR

• Call the number 5597430101
• Press 4

Script

• Visual IVR demo.pdf

Agent Login 

• User: demoagent/11 
• Agent: 10008 
• Extension: 10008 
• Skill: 
  • 1000_Agent_Skill_1
  • 1000_Agent_Skill_2
  • 1000_Agent_Skill_3
  • 1000_Agent_Skill_4
  • 1000_Agent_Skill_Eng
  • 1000_Complaint
  • 1000_Support

Softphone Configuration

Softphone: MicroSip

1. Add the local account to agent receive the call (domain: asia-cc.primas.cloud:5061) 
   
   
   

2. From local account just add at step1, call to888, press 1 to assign agent to skill (skills added to agent at Agent page)
   Press 2 to remove agent from skill  

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