...

Script

• 2 Use Case for IVR.docxpdf

CustomerJourney

• Scan QR or search BOT contact ID @830qojdu on LINE channel

...

• Customer Interaction Journey_Bot_then Agent.docxpdf

Visual IVR

• Call the number 5597430101
• Press 4

Script

• Visual IVR demo.docxpdf

Agent Login 

• User: demoagent/11 
• Agent: 10008 
• Extension: 10008 
• Skill: 
  • 1000_Agent_Skill_1
  • 1000_Agent_Skill_2
  • 1000_Agent_Skill_3
  • 1000_Agent_Skill_4
  • 1000_Agent_Skill_Eng
  • 1000_Complaint
  • 1000_Support

...