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Script

• 2 Use Case for IVR.docxpdf

Outbound 

• Call the number 5597430101
• Press 2

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• Visual IVR demo.docx

Agent Login 

• User: demoagent/11 
• Agent: 10008 
• Extension: 10008 
• Skill: 
  • 1000_Agent_Skill_1
  • 1000_Agent_Skill_2
  • 1000_Agent_Skill_3
  • 1000_Agent_Skill_4
  • 1000_Agent_Skill_Eng
  • 1000_Complaint
  • 1000_Support

Softphone Configuration

Softphone: MicroSip

1. Add the local account to agent receive the call (domain: asia-cc.primas.cloud:5061) 
   
   Image Modified
   

2. From local account just add at step1, call to888, press 1 to assign agent to skill (skills added to agent at Agent page)
   Press 2 to remove agent from skill