...

• Inbound
• Outbound
• Customer Journey
• Visual IVR

Inbound

• Call the number 5597430101
• Press 1

Script

• 2 Use Case for IVR.docx

Outbound 

• Call the number 5597430101
• Press 2

Script

• 2 Use Case for IVR.docx

CustomerJourney

• Scan QR or search BOT contact ID @830qojdu on LINE channel

...

• Customer Interaction Journey_Bot_then Agent.docx

Visual Visual IVR

• Call the number 5597430101
• Press 4

Script

• Visual IVR demo.docx

Agent Login 

• User: demoagent/11 
• Agent: 10008 
• Extension: 10008 
• Skill: 
  • 1000_Agent_Skill_1
  • 1000_Agent_Skill_2
  • 1000_Agent_Skill_3
  • 1000_Agent_Skill_4
  • 1000_Agent_Skill_Eng
  • 1000_Complaint
  • 1000_Support

Softphone Configuration

Softphone: MicroSip

1. Add the local account to agent receive the call (domain: asia-cc.primas.cloud:5061) 
   
   Image Added
   

2. From local account just add at step1, call to888, press 1 to assign agent to skill (skills added to agent at Agent page)
   Press 2 to remove agent from skill